My Device
Please review your diagnostic test below.
43498234902392348933247
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43498234902392348933247
By submitting your results, you agree to the Hyla Diagnostic terms and conditions.
Unable to proceed further due to diagnostics configuration error.
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Your Device Model
The following tests were designed for your device. We'll guide you through each step. The full test should take less than 2 minutes.
You’ll need a mirror for these tests *
Your Device Model
The following tests were designed for your device. We'll guide you through each step. The full test should take less than 2 minutes.
You’ll need a mirror for these tests *
Dead Pixels
0/0
Skip
Dead Pixel Test
Keep an eye out for any spots that appear dark or faded
In this test we'll show you a sequence of red, green and blue screens to check for dead or fading pixels.
Dead Pixels
0/0
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Did you see any spots that looked black or faded?
Settings
Application workflow
Application version
Bla bla
Capture resolution
Images to capture
25
Brightness
25
to
25
Enable multi capture
Enable tilted capture
Scroll to full screen
Marker size
0
Capture tolerance
0
Expand factors
left
right
top normal
top fullscreen
bottom normal
bottom fullscreen
Capture aim sticky mode
Calibration
Real time assessment
Instructions dialog
UserId
Venue
IMEI
✖
Device condition
Backcase condition
Default host
Please select your device condition
Screen Crack Test Directions
The test will take 30-60 seconds to complete. The mirror you use should be in a well lit room.
Tap "Start".
Hold your phone screen 5-7 inches from the mirror. Make sure you don't cover any part of the screen during the test.
Wait 5-10 seconds for the app to calibrate – determine your devices distance from mirror.
Try to fit the green phone icon into the dotted rectangle.
Hold your phone screen 5-7 inches from the mirror. Make sure you don't cover any part of the screen during the test.
Wait 5-10 seconds for the app to calibrate – determine your devices distance from mirror.
Try to fit the green phone icon into the dotted rectangle.
Then keep the phone still until the screen turns green.
You will then see the results of your test as pass or fail.
You will then see the results of your test as pass or fail.
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Pass |
Fail |
FAQs
The app seems to freeze displaying \"Face screen to mirror\"...
This condition occurs when the phone cannot see the phone in the mirror. Position phone 5-7 inches facing mirror. Slowly move phone toward mirror.
My phone isn’t cracked but app indicates cracked.
This may occur if there is a reflection or other object is on your screen or mirror. Clean your phone’s screen and the mirror you are using. Make sure you are in a room where the light that isn’t too bright and there is no direct sunlight on the phone or mirror.
Touch Screen
0/0
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Touch Screen Test
Drag your finger around the screen until all areas of the screen reveal a pattern.
Touch Screen
Touch screen test completed
Speakers
0/0
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Speaker Test
Tap Play to being playing the instrument.
Select the instrument that you are hearing.
Make sure your phone is not on silent and turn up the volume.
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rabbit
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flower
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frog
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bee
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dog
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sun
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Accelerometer
0/0
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Accelerometer Test
Tilt your phone to get the ball into the dotted circle.
Front Camera
0/0
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Front Camera Test
This test will make sure your front camera is working.
You'll be prompted to allow access to the camera for this test.
Back Camera
0/0
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Back Camera Test
This test will make sure your back camera is working.
You'll be prompted to allow access to the camera for this test.
Camera
0/0
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Screen
0/0
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You'll need to face your device toward a mirror.
For additional help with this test, please watch the short video by clicking the animation.
Hold your phone 5-7 inches from the mirror. Make sure you don't cover any part of the screen during the test.
Help
Screen Cracks
0/0
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Uploading image...
Screen
0/0
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This test will assess the condition of the screen. To do so, you'll need to use a secondary device.
Scan the QR code with the secondary device.
Hello
Screen
0/0
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Review the results on the other phone or tablet, make sure the image is clear and captures the entire screen.
Continue on the other phone or tablet.
Restart the test if you do not see an image on the other phone or tablet
Back of Phone
0/0
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Back of Device Test
We're going to examine the back of your device for any cracks.
Back of Phone
0/0
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STEP 1 OF 3
Remove your phone case and anything that blocks the back
STEP 2 OF 3
Hold your phone in front of a clean mirror
STEP 3 OF 3
Use your fingertips to hold your phone for clearer
view.
Back of Phone
0/0
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Initializing...
Hello
Debug
Hello
Debug
Troubleshoot
Back of Phone
0/0
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Review your image
Tap “Continue to upload image” if it captures a clear view of the back of your device.
Back of Phone
0/0
Skip
Back of Phone
0/0
Skip
Uploading image...
Back of device
0/0
Skip
This test will assess the condition of the back of your device. To do so, you'll need to use a secondary device.
Scan the QR code with the secondary device.
Restart this test if you need to show the QR code again to connect with another device.
Hello
Screen
0/0
Skip
Review the results on the other phone or tablet, make sure the image is clear and captures the entire back.
Continue on the other phone or tablet.
Restart this test if you need to show the QR code again to connect with another device.
Front of watch
0/0
Skip
For the best results:
- Use a flat, natural surface with good lighting.
- Place the smartwatch face up.
- Turn off the smartwatch's LED screen.
- Capture a clear image with your phone.
Front of watch
0/0
Skip
Initializing...
Please Wait
Please Wait
Hello
Debug
Hello
Debug
Front of watch
0/0
Skip
Review your image
Tap “continue to upload image” if it is a clear view of the front of your watch.
Front of watch
0/0
Skip
Front of watch
0/0
Skip
Uploading image...
Uploading image...
Back of watch
0/0
Skip
For the best results:
- Use a flat, light-colored surface with good lighting.
- Unfasten the wristband or remove it.
- "Place the smartwatch back facing up.
- Capture a clear image with your phone.
Back of watch
0/0
Skip
Initializing...
Please Wait
Please Wait
Hello
Debug
Hello
Debug
back of Watch
0/0
Skip
Review your image
Tap “continue to upload image” if it is a clear view of the back of your watch.
back of Watch
0/0
Skip
back of Watch
0/0
Skip
Uploading image...
Uploading image...
0/0
Skip
Microphone
0/0
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Microphone
Please tap "Start" to begin
Make sure your phone is not on silent and turn up the volume. In this test we will record and play 3 seconds of audio.
Microphone
0/0
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Microphone
Initializing...
Make sure your phone is not on silent and turn up the volume. In this test we will record and play 3 seconds of audio.
Microphone
Can you hear the recording?
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